Delivery Policy

  1. Order Processing Time
    Regular Shipping Time: All in-stock orders are usually processed and dispatched within 1 to 3 working days after successful payment.

Order Cut-off Time: For in-stock orders paid before 12:00 noon (local time) on weekdays (Monday to Friday), we will arrange for shipment on the same day. Orders placed after this time or on weekends/federal holidays will be processed on the next working day.

Custom or Pre-sale Products: If your order includes custom foam (Custom Foam), special orders, or products in a pre-sale status, the shipping time will be notified separately based on the actual production cycle.

2. Shipping Methods & Delivery Times Our main cooperating carriers include FedEx, UPS, and mainstream postal express services. The specific delivery time depends on the service you choose during checkout and the delivery address: Shipping Method Estimated Delivery Time (including processing period) Applicable Regions Standard Ground Transportation (Ground/Economy) 3 – 7 working days Chinese mainland / Domestic entire territory Express Two-Day Delivery (2-Day Express) 2 – 3 working days Express Delivery to Urgent Areas (Overnight) 1 – 2 working days Special Delivery to Urgent Areas in Remote Regions (Islands/High Altitude Areas) 5 – 10 working days Remote Provinces / Islands Note: The above times are estimated and actual delivery may be affected by weather, holidays, promotions, or the capacity of the logistics carrier.

  1. Inspection & Packaging Instructions (Double Protection Packaging)
    Double-layer protective packaging: Due to the durability and distinctive appearance of Pelican, to prevent the items from being lost or scratched due to excessive visibility during transportation, we usually add a sturdy corrugated cardboard box as an extra layer of protection outside the large boxes. It is recommended that you check the integrity of the outer packaging after receiving the package.

Inspection upon receipt: If you notice severe deformation or damage to the package, please refuse to accept it in person from the courier or indicate “Outer packaging damaged” during the receipt process. Within 48 hours, take photos and contact our customer service team to facilitate our claim with the logistics company or re-delivery for you.

  1. Order Tracking
    After the order is dispatched, the system will automatically send a shipping confirmation email to your designated email address, which includes an exclusive logistics tracking number (Tracking Number). You can check the real-time transportation status of the package at the carrier’s official website using this number.

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