Return and Refund Policy

1. Return Window

• Customers may request a return within 30 days of receiving their item. Requests made after this window will not be accepted.

2. Item Condition Requirements

• To be eligible for a return, items must be in their original condition: unused, undamaged, and complete with original packaging where applicable.
• Please note: Custom cases and items marked as Final Sale are generally non-returnable unless they arrive defective or damaged.

3. Return Process

• Initiating a Request: Submit a return request through the Pela official website’s support page or customer service channel, including your order number and reason for return.
• Shipping the Item Back: Once approved, customer service will provide return instructions. Customers are responsible for shipping the item back to the designated return address.
• Shipping Fees: Unless the item arrived defective or the wrong item was sent, return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

4. Inspection and Refund Processing

• Upon receiving and inspecting the returned item, Pela will send a confirmation email.
• Refunds will be issued back to the original payment method (such as credit card or PayPal) within a few business days, depending on the processing time of the bank or financial institution.

5. Exchanges

• For a different model or color, the fastest way to get what you need is to return your current item and place a new order.