Terms of Service

Last Updated: June 2026

Welcome to the official Pela Case website (pelacase.com) or our related services. These Terms of Service (the “Terms”) constitute a legally binding agreement between you (an individual or entity) and Pela Case (along with its operating parent company PCC, collectively “we,” “us,” or “Pela”).

Please read these Terms carefully before accessing our website or purchasing our products. By accessing this website, using our digital media, or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms.

I. Accounts and Registration

  1. Eligibility: You must be at least 18 years old (or possess legal capacity in your jurisdiction) to use this website or place an order.
  2. Account Security: If you register an account on the website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

II. Products, Pricing, and Environmental Disclaimers

  1. Product Descriptions: Pela is committed to providing eco-friendly, biodegradable consumer electronic accessories (such as phone cases). We make every reasonable effort to accurately display the colors, materials, and features of our products on the website. Due to the natural characteristics of materials (such as plant-based materials containing flax fibers), actual products may exhibit slight variations from the images.
  2. Pricing and Taxes: All prices displayed on the website are in the indicated currency. We reserve the right to change prices at any time, but the price applicable to your order will be the price in effect at the time of purchase. Applicable taxes and shipping fees will be displayed at checkout.
  3. Sustainability and Protection: Our products are designed to strike a balance between “maximum reasonable protection” and “minimal ecological footprint.” While our products offer everyday protection, we do not guarantee they will withstand extreme drops or all types of damage.

III. Orders, Payment, and Shipping

  1. Order Acceptance: Submitting an order does not constitute our formal acceptance of the order. We reserve the right to refuse or cancel any order for reasons including, but not limited to, inventory shortages, suspected fraud, or pricing errors.
  2. Delivery and Risk of Loss: Once products are handed over to a third-party carrier for delivery, title and risk of loss pass to you. Please refer to our Shipping Policy page for specific delivery timeframes and shipping rates.

IV. Returns, Exchanges, and “100% Satisfaction Guarantee”

  1. Return Period: We offer a 30-day return and exchange policy from the date of purchase. If you are not satisfied with your product, you may request a refund or exchange through our official return process within 30 days.
  2. Return Conditions: Returned products must be in good condition, and a modest processing fee may apply in certain regions (such as the US and Canada).
  3. Third-Party Purchases: If you purchased Pela products through Amazon or other retail partners, please contact the original point of purchase directly or refer to their return policy (though we will still do our best to assist you).

V. Intellectual Property

  1. Ownership: All content, designs, graphics, text, logos, images, audio, software, and other materials on this website (collectively, the “PCC Materials”) are owned by or licensed to Pela.
  2. Limited License: Unless expressly authorized in writing by us, you are granted a limited license to use this website and its materials for personal, non-commercial purposes only. Unauthorized modification, reproduction, distribution, sale, or commercial use is strictly prohibited.

VI. User Conduct

You agree not to engage in any of the following activities:

  1. Violating any applicable local, national, or international laws or regulations.
  2. Interfering with, disrupting, or attempting to compromise the security of the website, servers, or networks.
  3. Impersonating any person or entity, or falsely stating your affiliation with Pela.
  4. Using any automated software, bots, or scrapers to harvest or collect data from this website.

VII. Limitation of Liability and Disclaimers

  1. “As Is” Basis: This website and all products are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, except to the extent prohibited by law.
  2. Limitation of Liability: To the maximum extent permitted by law, Pela shall not be liable for any indirect, incidental, special, or punitive damages (including, without limitation, loss of profits, loss of data, or equipment damage).

VIII. Modifications and Termination

  1. Modifications: We reserve the right to modify these Terms at any time. Modified terms will become effective immediately upon posting to the website. Your continued use of the website or services constitutes your acceptance of the revised Terms.
  2. Termination of Access: If we believe you have violated these Terms or engaged in abusive behavior, we reserve the right to terminate or suspend your access to the website and services at any time without prior notice.

IX. Governing Law and Contact Information

  1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Pela is registered.
  2. Contact Us: If you have any questions about these Terms of Service, please contact us at:
    • Email: hello@pelacase.com
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